Returns and Replacements
Do you accept Replacements?
- As we believe in Customer’s Satisfaction as our priority, Nayab provide Door to Door replacements (The Shipment will be picked from your door and will be delivered to you Door)
- Replacement Procedure will be initiated in 24-48 hours.
- Free replacement can be requested in the following condition applied – Item received is physically damaged; Item received has missing parts or accessories; or Item received is defective/does not work properly.
- Customers need to contact us, within 3 days of delivery.
- After the procedure is initiated, it must be completed within 7 days.
Do you accept returns?
- As an important part of our value chain, we accepts returns. Product can be returned only if found defective or not as described. Customers need to contact within 3 days of Delivery If the option for replacement is available, it will be prioritised.
- Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 3-5 days after we receive parcel and process your return
I received the wrong product. What do I do?
We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within, so we can work with you to correct the issue.
My order arrived damaged
Our people in warehouse cares for each and every single shipment and pack them in the most protective way possible. Still got issues regarding it? please fill the form below. You need to inform us on the day shipment is delivered.
What do I do if I entered an incorrect shipping address?
No worries will update your shipping address. Whatsapp:+91 9571212123,Contact us on+91 9571212123or mail us at “care@nayab.art” *Address can only be updated before the parcel is shipped.
Can I pre-order an item that is sold out?
Found in “OUT OF STOCK?” Still LIKE IT? We will arrange it for you Whatsapp:+91 9571212123Contact us on+91 9571212123 or mail us at “care@nayab.art”