Our happiness team is always here to assist.
Orders and Shipping
What is Our Shipping policy?
How can I track my order?
How can I cancel my order?
- You can cancel the order by logging in to your account on nayab.art
- You can also send us an email to firstname.lastname@example.org, Whatsapp: +91 9571212123 or Contact us on +91 8062195166 to cancel your order.
- The order can be canceled within 24 hrs of placing order.
- As these are the customized jewelry so wouldn’t be able to cancel it after the 24 hrs.
What is my Order Id?
Why it is better to make online payment rather than COD?
- 10% discounts on online payment
- COD charges of Rs 99 are waved off
- Quick Dispatch, Faster Delivery
- 100% secured payment
Want Open Delivery?
Can I change my Payment Mode?
What is the delivery time for my Order?
- Most orders are shipped within 24 hrs(Non-Personalized), maximum time taken for orders to be shipped is 2-3 days.
- For the Customized Jewelry the order takes 10-12 days to get processed in which 5-7 days are for customization and 3-4 days are for delivery. Still, some designs of jewelry take more time than usual.
- Once the orders are shipped, it takes 1-5 working days to be delivered to any location in India (depending upon your geographical location)
- Delivery time varies from Country to Country (If the order is from Out of India)
Want to order a design that is not in Nayab’s catalog?
Returns and Replacements
Do you accept Replacements?
- As we believe in Customer’s Satisfaction as our priority, Nayab provide Door to Door replacements (The Shipment will be picked from your door and will be delivered to you Door)
- Replacement Procedure will be initiated in 24-48 hours.
- Free replacement can be requested in the following condition applied – Item received is physically damaged; Item received has missing parts or accessories; or Item received is defective/does not work properly.
- Customers need to contact us, within 3 days of delivery.
- After the procedure is initiated, it must be completed within 7 days.
Do you accept returns?
- As an important part of our value chain, we accepts returns. Product can be returned only if found defective or not as described. Customers need to contact within 3 days of Delivery If the option for replacement is available, it will be prioritised.
- Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 3-5 days after we receive parcel and process your return
I received the wrong product. What do I do?
My order arrived damaged
What do I do if I entered an incorrect shipping address?
Can I pre-order an item that is sold out?