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Customer Help

Our happiness team is always here to assist.

Orders and Shipping

How can I track my order?

NAYAB has partnered with world-class logistics companies to serve you better.
“TRACK YOUR ORDER” here https://macobstracking.aftership.com/?page-name=nayab and please contact us on “+91 8068970011”, Whatsapp: +91 9571212123 or mail us at “[email protected]

How can I cancel my order?

  • You can cancel the order by logging in to your account on nayab.art
  • You can also send us an email to [email protected], Whatsapp: +91 9571212123 or Contact  us on +91 8068970011
    to cancel your order.
  • The order can be canceled within 24 hrs of placing order.
  • As these are the customized jewelry so wouldn’t be able to cancel it after the 24 hrs.

What is my Order Id?

We have sent you your Order Id on your Registered mobile number and email id.
Still can not find it?
contact us on
+91 8068970011” through contactus, Whatsapp: +91 9571212123 or mail us at “[email protected]
Always there to HELP

Why it is better to make online payment rather than COD?

  • 10% discounts on online payment
  • COD charges of Rs 99 are waved off
  • Quick Dispatch, Faster Delivery
  • 100% secured payment

Want Open Delivery?

NAYAB doesn’t provide open delivery, because the shipping is done with 3rd party logistics and they do not allow open delivery of any shipment.
But don’t worry, Trust us and take the shipment, you will get exactly what you ordered,If you face any type of issue with the product, Our customer service team is always there to help you 🙂

Can I change my Payment Mode?

  • Yes, Payment mode can be changed from COD to PREPAID (All prepaid benefits will be applied)
  • This can be done before and also after dispatch of the shipment
  • Please contact us on “+91 8068970011”, Whatsapp: +91 9571212123 or mail us at “[email protected]

What is the delivery time for my Order?

  • Most orders are shipped within 24 hrs(Non-Personalized), maximum time taken for orders to be shipped is 2-3 days.
  • For the Customized Jewelry the order takes 6-8 days to get processed in which 3-4 days are for customization and 3-4 days are for delivery.
  • Once the orders are shipped, it takes 1-5 working days to be delivered to any location in India (depending upon your geographical location)
  • Delivery time varies from Country to Country (If the order is from Out of India)

Returns and Replacements

Do you accept Replacements?

  • As we believe in Customer’s Satisfaction as our priority, Nayab provide Door to Door replacements (The Shipment will be picked from your door and will be delivered to you Door)
  • Replacement Procedure will be initiated in 24-48 hours.
  • Free replacement can be requested in the following condition applied –
    Item received is physically damaged;
    Item received has missing parts or accessories;
    or
    Item received is defective/does not work properly.
  • Customers need to contact us, within 3 days of delivery.
  • After the procedure is initiated, it must be completed within 7 days.

Do you accept returns?

  • As an important part of our value chain, we accepts returns.
    Product can be returned only if found defective or not as described.
    Customers need to contact within 3 days of Delivery
    If the option for replacement is available, it will be prioritised.
  • Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 3-5 days after we receive parcel and process your return

I received the wrong product. What do I do?

We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within, so we can work with you to correct the issue.

My order arrived damaged

Our people in warehouse cares for each and every single shipment and pack them in the most protective way possible. Still got issues regarding it? please fill the form below. You need to inform us on the day shipment is delivered.

What do I do if I entered an incorrect shipping address?

No worries will update your shipping address. Whatsapp: +91 9571212123,
Contact us on “+91 8068970011 or
mail us at “[email protected]” *Address can only be updated before the parcel is shipped.

Can I pre-order an item that is sold out?

Found in “OUT OF STOCK?”
Still LIKE IT?
We will arrange it for you Whatsapp: +91 9571212123 Contact us on “+91 8068970011 or mail us at “[email protected]

+91 8068970011

Jaipur, Rajasthan

Free Shipping

For online payment

Easy 7 days returns

7 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

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