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Customer Help

Our happiness team is always here to assist.

Orders and Shipping

What is Our Shipping policy?

Pre-made products are deliver in 3-4 days and made to order items are delivered in 5-7 days.

How can I track my order?

NAYAB has partnered with world-class logistics companies to serve you better. Click here to “TRACK YOUR ORDER” and please contact us on +91 9571212123, Whatsapp: +91 9571212123 or mail us at “

How can I cancel my order?

  • You can cancel the order by logging in to your account on
  • You can also send us an email to, Whatsapp: +91 9571212123 or Contact  us on +91 9571212123 to cancel your order.
  • The order can be canceled within 24 hrs of placing order.
  • As these are the customized jewelry so wouldn’t be able to cancel it after the 24 hrs.

What is my Order Id?

We have sent you your Order Id on your Registered mobile number and email id. Still can not find it? contact us on +91 9571212123 through contactus, Whatsapp: +91 9571212123 or mail us at “” Always there to HELP

Why it is better to make online payment rather than COD?

  • 10% discounts on online payment
  • COD charges of Rs 99 are waved off
  • Quick Dispatch, Faster Delivery
  • 100% secured payment

Want Open Delivery?

NAYAB doesn’t provide open delivery, because the shipping is done with 3rd party logistics and they do not allow open delivery of any shipment. But don’t worry, Trust us and take the shipment, you will get exactly what you ordered,If you face any type of issue with the product, Our customer service team is always there to help you 🙂

Can I change my Payment Mode?

  • Yes, Payment mode can be changed from COD to PREPAID (All prepaid benefits will be applied)
  • This can be done before and also after dispatch of the shipment
  • Please contact us on +91 9571212123, Whatsapp: +91 9571212123 or mail us at “”

What is the delivery time for my Order?

  • Most orders are shipped within 24 hrs(Non-Personalized), maximum time taken for orders to be shipped is 2-3 days.
  • For the Customized Jewelry the order takes 10-12 days to get processed in which 5-7 days are for customization and 3-4 days are for delivery. Still, some designs of jewelry take more time than usual.
  • Once the orders are shipped, it takes 1-5 working days to be delivered to any location in India (depending upon your geographical location)
  • Delivery time varies from Country to Country (If the order is from Out of India)

Want to order a design that is not in Nayab’s catalog?

We here at Nayab have several different designs of jewelry that you will love, but, if you have any other design in your mind then just show us an image of that and we will make it for you. Our manufacturing team here try their one hundred percent to match the design according to your expectation, however, sometimes we do not claim to make it the same as you have shown us, because of several reasons like design, curves, etc.

Returns and Replacements

Do you accept Replacements?

  • As we believe in Customer’s Satisfaction as our priority, Nayab provide Door to Door replacements (The Shipment will be picked from your door and will be delivered to you Door)
  • Replacement Procedure will be initiated in 24-48 hours.
  • Free replacement can be requested in the following condition applied – Item received is physically damaged; Item received has missing parts or accessories; or Item received is defective/does not work properly.
  • Customers need to contact us, within 3 days of delivery.
  • After the procedure is initiated, it must be completed within 7 days.

Do you accept returns?

  • As an important part of our value chain, we accepts returns. Product can be returned only if found defective or not as described. Customers need to contact within 3 days of Delivery If the option for replacement is available, it will be prioritised.
  • Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 3-5 days after we receive parcel and process your return

I received the wrong product. What do I do?

We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within, so we can work with you to correct the issue.

My order arrived damaged

Our people in warehouse cares for each and every single shipment and pack them in the most protective way possible. Still got issues regarding it? please fill the form below. You need to inform us on the day shipment is delivered.

What do I do if I entered an incorrect shipping address?

No worries will update your shipping address. Whatsapp: +91 9571212123, Contact us on +91 9571212123 or mail us at “” *Address can only be updated before the parcel is shipped.

Can I pre-order an item that is sold out?

Found in “OUT OF STOCK?” Still LIKE IT? We will arrange it for you Whatsapp: +91 9571212123 Contact us on +91 9571212123 or mail us at “”

Jaipur, Rajasthan

Near Pink Square Mall, Flat no S-202, Second Floor, Arshiya Residency, Plot no C-2 Adarsh Nagar, Rajapark Jawahar Nagar, Jaipur, Jaipur, Rajasthan, 302004


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